Most personalized pieces are made to order and ship within a few business days of your order being placed. Complex custom engravings (family crests, custom logos) may take slightly longer, since we redraw your artwork before engraving. We’ll always let you know if a piece needs extra time.

Our pieces are available in 925 sterling silver, platinum plated, gold plated, 18K gold vermeil, and solid 10K/14K/18K gold, depending on the item. The material options for each product are listed on its product page.

Check our Ring Size Guide for two easy ways to measure your size at home. If you’re still unsure, message us on WhatsApp or email and we’ll help you figure it out before you order.

Yes. We offer a 30-day, no-questions-asked return policy, plus unlimited free revisions if something needs adjusting. Full details are on our Exchange & Return Policy page. Return shipping is the customer’s responsibility.

For engraved and crest pieces, you’ll find an upload or text field directly on the product page — just add your initials, artwork, or details there. Our engravers redraw uploaded artwork for depth and clarity before engraving.

Yes, we ship worldwide. Shipping is free on all orders. See our Shipping Policy for estimated delivery times to your country.

Yes. All payments are processed through secure, encrypted third-party payment providers. We never see or store your full card details.

Contact us right away at info@swanjewellry.com with a photo of the item, and we’ll make it right — whether that’s a replacement, repair, or refund.