Last Updated: February 2026

Every piece from Swan Jewellry is backed by our Lifetime Craftsmanship Guarantee. This page explains exactly what the guarantee covers, so there are no surprises.

What Is Covered

  • Manufacturing defects: If a stone was set incorrectly, an engraving has an error caused by us, or a component fails due to a workmanship fault, we will repair or replace it at no cost.
  • Missing or loose stones due to a setting fault: If a stone falls out shortly after delivery due to how it was set (not due to impact or damage), this is covered.

What Is Not Covered

  • Normal wear and tear: Gold-plated and vermeil finishes will naturally wear over time with daily use; this is expected and not a defect.
  • Accidental damage: Drops, impacts, bending, or damage from sports, manual labor, or accidents are not covered.
  • Chemical damage: Exposure to chlorine, harsh cleaning chemicals, perfumes, or lotions can damage plating and is not covered.
  • Size changes due to normal finger size fluctuation are not a manufacturing issue.

Solid Gold vs. Plated/Vermeil Pieces

Solid gold pieces (10K/14K/18K) are more resistant to wear and tarnishing than gold-plated or vermeil pieces. Plated and vermeil finishes are expected to show wear over months to years of regular wear, depending on care — this is a natural property of the finish, not a defect.

Repairs and Shipping

If your claim is approved under this guarantee, we cover the cost of repair and return shipping. If the issue is due to wear, damage, or wrong sizing (not a manufacturing fault), repair may be possible at an additional cost — contact us for a quote.

How Many Times Can This Be Used?

The guarantee covers manufacturing defects for the life of the product with proper care. It is not transferable to a new owner if the item is resold or gifted after the original purchase, unless agreed with us in writing.

How to Make a Claim

Contact us with your order number, a description of the issue, and photos of the piece. We’ll review your claim and respond with next steps within a few business days.

Email: info@swanjewellry.com
Or visit our Contact page.

This guarantee is provided in addition to, and does not affect, your rights under our Exchange and Return Policy.