Exchange and Return Policy
Last Updated: February 18, 2026
Our Quality Guarantee
Every piece from Swan Jewellry is backed by our Lifetime Craftsmanship Guarantee. If your ring ever arrives with a manufacturing defect, a workmanship error, or a missing stone due to a fault on our part, we will repair or replace it at no cost to you — for life. We stand behind every piece we make.
1. Made-to-Order Production
Because each piece is individually handcrafted to your exact specifications (size, stone selection, metal color, and engraving), our products are not kept in stock — production begins as soon as your order is placed. As a result, we're unable to offer cash refunds or cancellations once production has started. We ask that you double-check your ring size and selections carefully before ordering, and we're always happy to help if you have questions beforehand.
2. Exchange Policy
Your satisfaction matters to us. While we don't offer cash refunds, we're glad to arrange an exchange in these cases:
- Manufacturing Defect: A defect, workmanship error, or missing stone caused by us — covered under our Lifetime Craftsmanship Guarantee, free of charge.
- Wrong Product: If we sent a different model or color than what you ordered.
- Size Change: If your ring doesn't fit, we're happy to arrange a size adjustment where the design allows it. (Note: some designs, such as full-circle rings, can't be resized — please reach out and we'll find the best solution.)
Exchange requests should be submitted within 14 days of delivery.
3. Exchange Process & Shipping
Items must be unused, undamaged, and returned with their original box/certificate.
- Our error (defective or incorrect item): we cover all shipping costs.
- Customer-requested changes (sizing or model exchange): return shipping and any customs duties are the customer's responsibility.
4. Personalized Products
Because engraved names, dates, custom notes, and made-to-request designs are created specifically for you, these items can't be returned or exchanged for reasons other than a manufacturing defect.
5. How to Start an Exchange
Contact us with your order number and the reason for your request, and our team will guide you through the process.
Email: info@swanjewellry.com
Address: 30N Gould St Ste N Sheridan, WY 82801, United States
