Exchange and Return Policy

Last Updated: October 6, 2026

Non-personalized items may be returned or exchanged within 30 days of delivery. Personalized or custom-made items are non-refundable, but manufacturing defects, incorrect items, and eligible ring-size exchanges remain covered.

Our Quality Guarantee

Every piece from Swan Jewellry is backed by our Lifetime Craftsmanship Guarantee. If your jewelry arrives with a manufacturing defect, a workmanship error, or a missing stone caused by us, we will repair or replace it at no cost to you.

1. Order Production and Cancellations

Each piece is handcrafted to order. For personalized designs, production begins after you approve the digital design. An order cannot be canceled once production has started. After delivery, eligible non-personalized items may be returned under the terms below.

2. Returns for Non-Personalized Items

Non-personalized items may be returned within 30 days of delivery. Items must be new, unused, undamaged, and returned with their original box and certificate. Returns are accepted by mail only.

Return shipping and any customs duties are the customer's responsibility unless the item is defective or we sent the wrong item. We do not charge a restocking fee.

Once the returned item is received and inspected, an approved refund will be issued to the original payment method within 5 business days. Your bank or card provider may need additional time to post the credit.

3. Exchanges

Exchange requests may be submitted within 30 days of delivery for:

• Manufacturing defect: a workmanship error or missing stone caused by us.
• Wrong product: a different model, size, or color was sent.
• Size change: a ring-size adjustment where the design allows it. Some full-circle designs cannot be resized; contact us and we will help find the best solution.

4. Personalized and Custom-Made Items

Items engraved with names, dates, initials, custom notes, family crests, logos, or made-to-request designs are created specifically for you and are not eligible for cash refunds. They remain eligible for our Lifetime Craftsmanship Guarantee, correction of an incorrect item, and a ring-size exchange within 30 days of delivery where the design allows resizing.

5. Return and Exchange Shipping

For defective or incorrect items caused by us, Swan Jewellry covers the return and replacement shipping costs. For preference-based returns of eligible non-personalized items or customer-requested size changes, return shipping and customs duties are the customer's responsibility.

6. How to Start a Return or Exchange

Contact us within the applicable 30-day period with your order number, the reason for your request, and photos when relevant. Our team will provide the return address and instructions. Please do not send an item back before receiving return instructions.

Email: info@swanjewellry.com
US company correspondence only: 30 N Gould St Ste N, Sheridan, WY 82801, United States. Contact us for the correct return address before sending an item back.