Privacy Policy
Swan Jewellry
Privacy Policy
Privacy Policy
Last Updated: October 5, 2026
Swan Jewellry ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit swanjewellry.com (the "Site") or make a purchase from us.
1. Who We Are
Swan Jewellry produces and dispatches jewellery from Ankara, Türkiye. The Sheridan, Wyoming address below is for US company correspondence only.
• Address: 30N Gould St Ste N Sheridan, WY 82801
• Email: info@swanjewellry.com
• Phone: +1 (302) 918-5923
2. Information We Collect
We may collect the following categories of information when you use our Site or place an order:
• Identity & Contact Information: name, shipping and billing address, email address, phone number.
• Order Information: products purchased, personalization details (initials, engravings, uploaded images/artwork), order history.
• Payment Information: payment method details are collected and processed directly by our secure third-party payment processors; we do not store full card numbers on our servers.
• Technical Information: IP address, browser type, device information, and browsing behavior on our Site, collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
• Process, fulfill, and ship your orders, including personalized and made-to-order items.
• Communicate with you about your order, including shipping updates and customer service requests.
• Operate and improve our Site, products, and customer experience.
• Send marketing communications, where you have opted in, which you may unsubscribe from at any time.
• Detect and prevent fraud and comply with legal obligations.
4. Advertising & Analytics
We use third-party services such as Google Analytics, Google Ads, Google Merchant Center, Meta (Facebook/Instagram), and Pinterest advertising and analytics tools to understand how visitors use our Site, measure actions such as product views, adding items to a cart, checkout and purchases, and show relevant ads. These services may use cookies and similar technologies to collect information about visits to this and other websites, including page URLs, referrers, device information, product identifiers, order values and conversion events. Swan Jewellry does not send names, email addresses or street addresses to Pinterest through the Pinterest Tag. You can learn more about Google's practices at policies.google.com/technologies/partner-sites and manage ad personalization through your Google, Meta or Pinterest account settings.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service providers who help us operate our business, such as payment processors, shipping carriers, and website hosting providers.
• Advertising and analytics partners as described above.
• Legal authorities, where required to comply with the law or protect our rights.
6. Cookies
Cookies are used to enable our Site to function properly, remember your preferences, and to improve your experience, including analytics and advertising purposes described above. You can control or disable cookies through your browser settings at any time, though some features of the Site may not function properly without them.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements.
8. Your Rights
Depending on where you live, you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing communications at any time.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), and residents of the European Economic Area may have additional rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, contact us at info@swanjewellry.com.
9. Children's Privacy
Our Site is not directed at children under 16, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at info@swanjewellry.com.
